Background

Established in January 2015, Pacific Centrecom employs over 150 staff and is a Joint Venture between Pacific Call Comm Ltd and Centrecom Pacific Pty Ltd. Centrecom Fiji is a multi-lingual contact centre operation that also provides back office services.

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Services

Business Process  Optimization  

·       Back-office integration

·       Data processing efficiency

·       Multi-media communication

·       24/7capability

·       Customized reporting

·       Highly Educated Workforce

Complete Contact  Centre Services          

·       Inbound and Outbound Handling

·       Reservation sand Ticketing

·       Multi Lingual, 24/7 Contact Centre services

·       General Sales Agency (GSA) Services in local and international markets

·       Disaster recovery and Emergency Handling

·       Disruption handling during weather events and aircraft technical interruptions

·       Frequent Flyer Programme support

·       Social Media Listening and Monitoring

·       Customer engagement surveys

General Sales Agency (GSA) Services        

·       Local market offices

·       Multi-skilled management

·       Experienced reservations & ticketing staff

·       Dedicated sales team

·       Established industry network

·       Expert local knowledge

·       National & regional coverage and;

·       Marketing and promotional activities

Passenger Revenue  and Cargo  Accounting Services        

·       Sales Processing

·       Uplift Processing

·       Sales and flown based fully automatic Proration

·       Interline billing verification

·       Outward/Inward billing via  ICH/ACH SIS or bilateral

·       Flight Pack Control

·       Workflow Management

·       Customer and Credit Card Invoicing

·       Account reconciliation

·       PCIDSS compliant

·       General ledger and Data Warehouse  interfaces

·       Full EMD-A and EMD-S processing

Information Technology Services              

·       Tier1 & Tier 2 Technical Support

·       IBM/Cisco platforms

·       Thin Client flexibility

·       Avaya Communication Platform scalability

·       Seamless integration with customer software

·       Global reach for voice and data technology

·       Full data security

·       Database interrogation and reporting  capabilities

·       Full off-site redundancy

·       Softphone integration

BackOffice Services        

·       Customer Loyalty Program Support

·       Project Reporting

·       Book Keeping

·       Accounts Payable and Accounts Receivable

·       Payroll Services

·       Document Handling/ Database Management

·       Data Mining

·       Travel Services

·       Recruitment

·       Time and attendance

·       Debt Collection

·       Social Media Monitoring

·       Appointment Setting

·       Virtual Receptionist

Current Markets    

1.      South Pacific

2.      Australia  

3.      New Zealand

4.      South East Asia

5.      Europe

6.      North America

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