Background

Our people, Your Brand.

Established in 1999, Mindpearl is an international multilingual contact centre and a business process outsourcing expert. Driven by the 3 guiding principles of People, Partnership and Performance - they strive to deliver the ultimate brand experience with consistency and conviction across geographies and time zones. Their largest facility is located in Suva, the capital of the Fiji Islands and was established in 2009. From Fiji, they support clients and their customers from literally all over the world delivering a consistent standard of customer care, quality and service excellence.

Services

-       Travel industry(Airline servicing)

-       Customer feedback management

-       Social Media& Chatbot handling

-       Mobile Service call handling

-       Retail

-       Courier Services

-       Compliance Quality tracking

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Current Markets

Minpearl Limited handle calls from all over the globe. However, their largest amount of calls are coming from the following markets:

-       Australia

-       New Zealand

-       United States

-       West & Southern Europe

-       South America

-       South East Asia

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